911 voices you don't see

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Manitowoc Herald Times Reporter - Dispatcher honored for compassion, calm manner

Manitowoc Herald Times Reporter - Dispatcher honored for compassion, calm manner

Utah to Get Enhanced 911 Service Soon

ksl.com - Utah's Online Source for Local News & Information Utah to Get Enhanced 911 Service Soon

States slow to implement E911

Wireless E911 deployment still delayed. States slow to implement E911

911 Not Answering, Not Isolated Incident

Not Vonage related: News Channel 9 - WTVC

Couple grumble about 9-1-1 response

Couple grumble about 9-1-1 response: "On Saturday about 8:30 p.m., Danny Grall, 38, and fiancee Heather England, 28, said they had to call 9-1-1 three times before they could get a dispatcher's attention. "

Records show neglected fire call to 911 among thousands unanswered

The records were examined after Stacey Hunter's failed attempt to report a kitchen fire when three of four 911 call center employees were taking breaks at the same time.

With Hunter's repeated 911 calls going unanswered, her 13-year-old son and 14-year-old nephew ended up running a half mile to a fire station where firefighters quickly responded. WBIR.COM - Records show neglected fire call to 911 among thousands unanswered

911 Official: Cell Phone Call Part Of Problem In EMS Delayed Response

WRAL.com - News - 911 Official: Cell Phone Call Part Of Problem In EMS Delayed Response

» VoIP E911 challenges: and the Master Street Address Guide | IP Telephony, VoIP, Broadband | ZDNet.com

» VoIP E911 challenges: and the Master Street Address Guide | IP Telephony, VoIP, Broadband | ZDNet.com

Six Year Old Erie Boy Saves Father's Life

Six Year Old Erie Boy Saves Father's Life

Athens Borough Council opts out of enhanced-911

Daily and Sunday Review - News - 02/22/2006 - Athens Borough Council opts out of enhanced-911

CommPartners Suspends Residential VoIP Services

Wholesale IP provider CommPartners is suspending the sale and provisioning of residential services until it can comply fully with the FCC’s E911 mandate, probably around the end of August.New Telephony - CommPartners Suspends Residential VoIP Services

911 call takes time

A cell-phone call about a York County fire first went to dispatchers in Maryland.The York Daily Record - News Full

911 call goes unanswered | PortlandTribune.com

911 call goes unanswered | PortlandTribune.com

» Report: Vonage to charge E911 cost recovery fees starting Monday | IP Telephony, VoIP, Broadband | ZDNet.com

» Report: Vonage to charge E911 cost recovery fees starting Monday | IP Telephony, VoIP, Broadband | ZDNet.com

Paxton Robbery Victim Uses Toes To Dial 911

CBS4 Boston - New England's Source For Breaking News, Weather, and Sports for Boston, Worcester, Cape Cod, Nashua, and More: Paxton Robbery Victim Uses Toes To Dial 911

Emergency dispatch centers severely understaffed

NBC2 News Online - Emergency dispatch centers severely understaffed

Behind the scenes of 9-1-1

PSAP calltaker story: Berks-Mont Newspapers - Westside Weekly - 02/14/2006 - Behind the scenes of 9-1-1

Case Study: How 8x8 Addressed the E911 Issue

Small Business VoIP

West Corp. buys 911 service firm

Market News

DC Officer Shoots Self In 911 Center

W*USA 9 News - DC Officer Shoots Self In 911 Center

County taking cues from neighbor on 911 service

"The federal government and state government is pushing combined centers and interoperability because of the need for agencies to be able to communicate with each other has become more apparent," Birkman said. News 8 Austin | 24 Hour Local News | TOP STORIES

West Corporation Announces Agreement to Purchase Intrado

Wow. Big news: West Corp. | Investor | West Corporation Announces Agreement to Purchase Intrado

911 calls zig-zag through system

"Of the current 911 service in Saline County, Garrett said, "If people knew all the things it doesn't do" they would see the need for countywide 911."Marshall Democrat-News: Story: 911 calls zig-zag through system

NY1: Law Enforcement

NYPD Says 911 Cell Phone Tracking Technology Is Improved, But More Needs To Be Done NY1: Law Enforcement

911 dispatcher a true life saver

"I really think she saved my life," Lloyd said. "She's really great at doing her job there. I can't say enough about her."Manitowoc Herald Times Reporter - 911 dispatcher a true life saver

Audit points out weaknesses in state 911 system

Audit points out weaknesses in state 911 system

Dispatcher Fired Over 911 Error

"It's unlikely that notifying the Fire Department would have changed the outcome, said Raymond Chatlos, who directs EMS."The Ledger: Lakeland, Polk County, Florida

Rep says E-911 center is swamped

"I think we’re swamped," he said Wednesday. "With the proliferation of cell phones, it’s not uncommon to have 20 or 30 calls come in from just one accident. And our dispatchers have to take every call, whether or not they’ve already gotten the information from someone else."

Rep says E-911 center is swamped

Pressure's always on in 911 center

"People don't realize that every time they call the police, or fire, or the sheriff, they're talking to us," she added. "We are the true first responders."

The Star Press - www.thestarpress.com - Muncie, IN

NBC10.com - News - 911 Call Routes Fire Emergency Call To Wrong County

NBC10.com - News - 911 Call Routes Fire Emergency Call To Wrong County: "'There was a database error,' said Frederick Wood, the Pleasantville 911 coordinator.

That error, officials said, caused an initial 911 call, made from a home landline phone less than a minute earlier to be improperly routed to Burlington County's Communications Center."

Connected: Poor execution hurts Verizon's Internet 911 plan

Connected: Poor execution hurts Verizon's Internet 911 plan: "Unfortunately, the way Verizon implemented it for VoiceWing, if your broadband line goes down momentarily or even if you inadvertently disconnect the ATA power or connection to your line, VoiceWing will consider you a nomad and disconnect your service until you tell them your 'new' location."

New Telephony - Vonage CEO Jeffrey Citron: Why Not E911 for Everyone?

New Telephony - Vonage CEO Jeffrey Citron: Why Not E911 for Everyone?:

"NT: I have heard Homeland Security is frustrated with 911.

JC: Yes, it’s terrible. They can’t believe that they can’t get access. In Katrina you could dial 911, but the call had nowhere to go because the infrastructure is so old. With VoIP we are talking about modern advanced technology, world-class state-of-the-art, and we have to dummy it down to 1970s infrastructure. But don’t blame the states or PSAPs. Blame the funding. There have been bills in the House to make it illegal to divert 911 monies, but they failed."

911 dials IP technology

"Lots of things went wrong during the natural disasters of 2005," said Rick Jones, operations issues director for the nonprofit group NENA. "It was a wake-up call for the whole country that we aren't diverse enough in our emergency communications system." 911 dials IP technology | CNET News.com

911 call reveals frantic minutes after crash

Flower Mound: Girl urged friends to flee fiery truck while seeking aid; 2 died Dallas-Fort Worth, Texas | WFAA.com | Local News

Colo. ranked poor for 911 cell phone calls

Colo. ranked poor for 911 cell phone calls

Cat Calls 911 To Help Ill Owner

Hmm...nbc4i.com - News - Cat Calls 911 To Help Ill Owner

Can you hear me now? Phones fail in disaster

The Seattle Times: Make It Count: Can you hear me now? Phones fail in disaster

Durham answers 911 concerns

Some calls rang 30 times newsobserver.com | Local & State

CBC Calgary - Police say lack of 911 response 'an error'

CBC Calgary - Police say lack of 911 response 'an error'

ABC7Chicago.com: Thousands of 9-1-1 calls unanswered every week

City data reveals that more than 500 calls were not answered on an average day in Chicago during that time period, and there were 30 days where more than 1,000 calls were missed.

"The number of calls that are going unanswered every day is absolutely shocking, and this is something that I thought that people who live and work in the city of Chicago, they need to know about this," said Biederman. ABC7Chicago.com: Thousands of 9-1-1 calls unanswered every week

Wireless 9-1-1 Tracking a Godsend for Rescuers, Patients

" The enhanced service brought help fast for the man who had lost feeling in one of his legs. But, that wasn't the case for snowmobilers who fell through the ice in January 2004, said Jim Nickel, director of public safety communications in Brown County.

That incident happened before the center had the latest technology, and it took rescuers nearly three hours to find the couple, who were suffering from hyperthermia, Nickel said. "Wireless 9-1-1 Tracking a Godsend for Rescuers, Patients: Top News Stories at Officer.com

Cellphone 911 calls failed in big storm - The Boston Globe

"State authorities said the glitch, which appears to have been in the Verizon network that routes all cell 911 calls, lasted as long as 40 minutes. The result: Users who called 911 around 3 p.m. on Dec. 9 heard only a busy signal." Cellphone 911 calls failed in big storm - The Boston Globe

Councilman concerned about 911 service

"Because of state regulations, Comerford stated in the report for every $1.75 collected from a land line customer who switches to VOIP the county will only get 35 cents. This amounts to an annual loss of $16.80 per line."The Peru Tribune :: Peru, Indiana

Click2Houston.com - News - Cell Phone Tracking Technology Not Widely Used

A desperate call to 911 does not mean help will find you, the KPRC Local 2 Troubleshooters reported Monday. For years, taxpayers have paid to help upgrade Texas' 911 system to make sure you can be found anywhere in the state. But the Troubleshooters discovered that the cash that was supposed to help prevent some cell phone problems is not being used.Click2Houston.com - News - Cell Phone Tracking Technology Not Widely Used

Public Safety Groups Spar Over Approach To E-911

Public Safety Groups Spar Over Approach To E-911

Waiting on hold after calling 9-1-1

Cellphone issue in California: "About two weeks ago, Mirja and John Muncy awoke to the beeping of their smoke detectors and found their home quickly filling with smoke from a fire blazing in their attic - but they couldn't get through to 9-1-1."

With E911 deadline past, what's next for VoIP firms?

With E911 deadline past, what's next for VoIP firms? | CNET News.com

Packet8 e911 Coverage Map

Interesting. Quite a difference between a press release and reality: Packet8 e911 Coverage Map

VOIP Providers Largely Miss E911 Deadline - Lifestyle News - Designtechnica

VOIP Providers Largely Miss E911 Deadline - Lifestyle News - Designtechnica

Vonage Markets on Despite FCC E911 Order

Pretty good article on the issues. Vonage Markets on Despite FCC E911 Order